Refund Policy
At Polishsys Technologies Pvt Ltd, we strive to ensure your complete satisfaction with our products and services. However, we understand that there may be occasions when a refund is necessary. This Refund Policy outlines the circumstances under which we will issue a refund and the process involved.
Refund Request
If you are dissatisfied with our product or service, you can request a refund by opening a support ticket within 30 days of your original purchase. Please provide a detailed explanation of the issue you encountered. This information helps us understand your concerns and assists us in resolving the problem.
Refund Process
Upon receiving your refund request, we will investigate the issue and attempt to resolve it. If we are unable to resolve the issue to your satisfaction, we will initiate the refund process.
Note: Refund requests made after 30 days from the date of purchase will not be considered.
Refund Exceptions
Please be aware that certain conditions are not eligible for a refund:
Product Features: We do not issue refunds if the product lacks specific features that you require. Before purchasing, please carefully review the product features listed on the product page.
Mistaken Purchase: If you purchased a product by mistake, we do not offer refunds. However, we can provide guidance on setting up the product correctly.
Unused Licenses: If you purchased multiple licenses but only used a portion of them, we do not issue refunds for the unused licenses. Please purchase the exact number of licenses you need.
Compatibility: We do not provide refunds if a product is not compatible with third-party products (extensions, addons, etc.) that we have not listed on our product page. Ensure you check the compatibility information on the product pages.
Lack of Need: If you no longer need a purchased product after downloading it, we do not offer refunds.
Unmet Expectations: We do not issue refunds if a purchased extension did not meet your expectations.
Change of Mind: Refunds will not be granted simply because you changed your mind.
Lack of Expertise: We do not provide refunds if you lack the required expertise to use the product.
Design Issues: We do not issue refunds for issues related to design.
License Activation: Problems related to license activation due to your server configuration are not eligible for a refund.
Goodwill: Refunds will not be issued for goodwill purposes.
Product Removal: If the product has been removed and is no longer accessible, we do not offer refunds. Ensure you download your items promptly after purchase.
Processing Refund Requests
Our Support Team will respond to your refund request within 24-48 hours of receiving it through a support ticket (refer to our privacy policy). We recommend not updating your support ticket until one of our experts responds, as each update decreases the ticket’s priority.
Claims, Chargebacks, and Conflicts
If you file a claim with your credit card company or PayPal, you will not be eligible for a refund under any circumstances. Additionally, you will be prohibited from using Polishsys extensions in the future. We actively monitor and submit all member activities to our payment gateways and credit card companies.
User’s Responsibility
Before a refund is granted, we request the opportunity to assist you in resolving any issues you have with our product. Your ticket should include:
- The name of the product for which you are requesting a refund.
- Your order number.
- The reason for requesting a refund.
Invalid Refund Requests
Refunds will not be issued if you downloaded the product for evaluation purposes only. If you wish to evaluate a product, please use our live demo or personalized backend demo with admin details, which provides a fully functional instance for up to 30 minutes.
Plugin Customization Work
Custom work is non-refundable. We provide six months of support for custom work with the current version of WooCommerce, WordPress, and PHP at the time of development.
Late or Lost Refunds (if applicable)
If you have not received a refund, please first check your bank account. If the refund is not there, contact your credit card company for details (refunds may take time to be officially issued). If you still have not received your refund, please contact us for assistance.
Payment for Refund
If your refund request is approved, the refund amount will be processed and automatically applied to your original payment method, whether it was a credit card or another mode of payment. You can expect to receive your refund within 7-10 working days.
