Refund Policy

At Polishsys, we make sure that you’re completely satisfied with our products or services and don’t need to ask for a refund. But we also know this isn’t possible every time.

So if you’re unhappy with our product/service, open a support ticket and raise a refund request in under 30 days with a full explanation of your issue. This helps us know where you got stuck so we can help you out with it.

Refund Process

If you need a refund, raise a support ticket within 30 days of your original purchase and explain your issue and why you want the refund. Once we identify the issue, we’ll try to fix it. If we can’t fix the issue, we’ll process your refund amount.

Note- After 30 days, a refund will no longer be meaningful. The refund request should be sent via ticket to our support team (cmr.polishsys.com). In order to get a quick response, please follow the guidelines enlisted below. Make sure, your response should accompany your request with detailed and specific reasons which would fulfill the need to applying for a refund. Please make sure, your request comes under our Refund Policy.

Refund Exceptions

No refund request would be entertained for these conditions:

  1. The product doesn’t have the features you needed, we will not be able to refund the amount. So please make sure to read the product features on the product page clearly before purchasing.
  2. Product is purchased mistakenly.
  3. Found the plugin hard to set up. In this case, we won’t refund the amount but train you on how to set things up.
  4. Purchased multiple licenses but used only a few and asked for a refund for the unused ones. Please make sure to purchase the number of licenses you really need.
  5. Product Compatibility with any third-party products(extension, addon, etc.) that we haven’t listed on our product page. So please make sure to check out the product pages properly because the compatibility of each product is clearly written there.
  6. You don’t need the purchased product after downloading it.
  7. The purchased extension did not meet your expectations.
  8. Users simply changed their mind.
  9. Don’t have the required level of expertise to use the purchased product.
  10. Any issues related to designing occurs.
  11. A license activation issue occurs due to your server configuration.
  12. User asks for goodwill.
  13. The product has been removed and not accessible anymore (in order to avoid this kind of situation, we recommend you download your items as soon as you have purchased them).

Processing Refund Requests

Once we receive your request, our Support Team will take about 24-48 hours to get back to you along with your raised support ticket (please refer to our privacy policy). We suggest you not to update your raised ticket further until one of our experts replies back to you. Because every update will decrease the priority acquired by the ticket itself.

Note: Refunds are available once per person or entity and will not be responsible if your account is in violation of our terms of services.

Claims, Chargeback, and Conflict

In case, if you have decided to file a claim with your credit card company or Paypal, you will not be granted a refund of your amount under any circumstances and also you will get banned from using Polishsys extensions in the future as well. It is also to inform you that filing for these claims is time-consuming, expensive, and involves an unnecessary process for all parties involved. Well, it’s what people are aiming to defame us and we would personally fight all of these claims.

As an established brand, we maintain all our member’s activities and thereby we submit it to our payment gateways and /or credit card companies. This means we are often able to successfully win these claims and which would hamper your credit card rating with your credit card provider and other gateway providers. Let’s all try not to indulge in these unfavorable situations. We believe that our policies are responsible as we offer a clear and sensible path to refunds and we are committed to helping you out to the best of our ability.

User’s responsibility

Prior a refund is granted, you must allow us to try and help solve any problem you have with our product. A perfect ticket should incorporate:

  1. The name of the product you are asking to get refunded
  2. Your order number
  3. The reason why you are asking for a refund.

Invalid refund requests

Refunds will not be granted on the grounds if you do not want to use the purchased product or product purchased for the evaluation process. If you only wish to checkout for evaluation, please use our live demo or you can also try out the personalized backend demo with admin details, which will create a fully functional instance of the product you are interested in a Sandbox environment that will be usable and will last up to 30 minutes.
We fully support and stand by our extensions which we provide and with no doubt will assist you in solving problems that you are facing. But, we also expect you to simultaneously understand what you are purchasing and why.

Plugin Customization Work

  1. Custom work will not be refunded.
  2. We provide 6-month support on the custom work with the current version of WooCommerce, WordPress, and PHP at the time of development.

Late or lost refund (if applicable)

If you haven’t received a refund yet, first check your bank account. If you don’t find your refunded amount there, then you can contact your credit card company for details (it may take time prior to your refund is officially issued). Next, contact your concerned bank of which you hold the card. But, by now if you haven’t received the amount back then please feel free to contact us back. We would be genuinely happy to help you with that too.

Payment For Refund

In case, your request is approved your refund will be processed and the credit will automatically be applied to your credit card or the original mode which you had used for payment. Surely, within 7-10 working days, your amount will get credited to your account.

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